Denver Film Festival Guest Relations Manager

Classification: Seasonal/Full Time: Early September – Mid November

Salary Range: $7,000 to $7,500

Location: Sie FilmCenter – 2510 E. Colfax Ave., Denver, CO 80206, on location as needed, and occasional remote work

Reporting Structure: Reports to Matt Campbell, Denver Film Festival Artistic Director

Position Summary: 

Denver Film seeks a seasonal, full-time Guest Relations Manager to oversee the Guest Relations Department for the Denver Film Festival (DFF), the largest premier film event in the Rocky Mountain Region that happens across multiple venues over 10 days filled with films, red carpet events, panels, and special events. With more than 130 invited guests, jurors, and panelists, the Guest Relations Manager works closely with other departments across the festival and plays a critical role in the experience of filmmakers and other guests.

About Denver Film:

The first Denver International Film Festival was successfully launched in May 1978. Three years later, the 501(c)(3) nonprofit Denver Film Society was created to expand opportunities to bring films to Denver that otherwise might not be shown and to celebrate and cultivate film as an art form.  Over the years the organization has grown into one the largest and most respected cultural institutions in the Rocky Mountain region. In 2019, the organization rebranded to Denver Film to build a more inclusive organization. This effort continues as we focus on diversity, equity, inclusion, and accessibility across our wide array of year-round programs, including the Colorado Dragon Boat Film Festival, Women+Film Festival, CinemaQ Film Festival, CineLatinx Film Festival, Film on the Rocks, the Denver Film Festival, and other programming. Denver Film operates the Sie FilmCenter, which is the year-round cinematic home hosting over 800 films, education programs, community conversations, filmmakers from around the world, and special events throughout the year. 

Our Mission: 

Our mission is to create entertaining and transformative experiences for the Colorado community through the power of diverse voices in film. 

Our Values:

• • Creativity – We cultivate curiosity and innovation in everything we do to transform lives through film
• • Community – We strive to create a sense of fellowship with others; we continuously explore ways in which film can foster community
• • Accessibility – We advocate for diverse ideas, cultures, opinions, and needs of communities with focuses on diversity, equity, inclusion, and accessibility
• • Professionalism – We act with respect, integrity, and competence. We are accountable for our actions and choices
• • Excellence – We challenge ourselves to mindfully curate films that educate, inform, and invoke through provocative conversations
• • Collaboration – We embrace partnership and teamwork, working collaboratively to build community through film

Essential Job Duties and Responsibilities:

The Guest Relations Manager will oversee all guest relations systems and needs for the 2025 Denver Film Festival. The Guest Relations Department’s responsibilities are significant in supporting the needs of all invited guests and ensuring the best possible experience with the festival. In addition to other duties as assigned, this position will be responsible for the following:

• • Guest Relations
  • • Review past systems and envision how to build upon past success in conjunction with the Denver Film Producer and the Programming Department
  • • Communicate with visiting filmmakers and other guests to understand their needs and coordinate travel
  • • Manage hotel room blocks
  • • Create itineraries, coordinate guest tickets, and create all materials needed to support guests
  • • Hire assistant(s), set goals, and oversee their work
  • • Manage Guest Relations check-in
  • • Act as the DFF liaison for filmmakers and guests of the festival by operating the Guest Relations hotline and responding to email inquiries in a timely manner
  • • Ensure all data and materials are archived post-Festival
  • • Write and deliver a comprehensive wrap report following the conclusion of the Festival
• • Inter-Departmental Coordination
  • • Interface with Programming, Transportation, Accounting, PR, and other DFFdepartments to determine needs and protocols
  • • Work cooperatively with all DFF departments including, but not limited to, Transportation, Programming, Publicity, and Operations to ensure the lines of communication are open, needs are clear, and plans are set
• • Budget Management
  • • Manage and work within the Guest Relations budget
  • • Track all expenses with accuracy
• • General
  • • Work to support the Festival overall and the needs of all departments
  • • Provide exceptional customer service to all stakeholders and guests
  • • Ensure that Denver Film’s high Festival standards and the expectations of guests are
    met before, during, and after the Festival
• • Performing additional duties as assigned

Desired Skills

• • A love of film, arts, and culture
• • Commitment to the Mission, Vision and Values of Denver Film
• • The experience and desire to build, mentor, and lead a diverse team through a collaborative and open management style
• • Experience managing staff members in a positive and team focused manner.
• • Excellent inter-personal, verbal and written communication skills with ability to act in professional manner with members of the public and with staff members
• • Maintains confidentiality and security of Denver Film’s confidential information
• • The ability to be calm and move confidently under high pressure scenarios
• • Ability to work independently in a fast-paced environment while supporting the goals and initiatives of a collaborative team
• • Strong time management skills and the ability to meet deadlines
• • Excellent attention to detail, problem-solving ability, and organizational skills
• • Exceptional customer service skills
• • Intermediate to advance skills in word processing, spreadsheets, databases, presentation software and internet required

Special Requirements

• • Reliable access to transportation
• • Able to work evenings, weekends and holidays as required
• • Able to climb up and down stairs; able to climb up and down ladders; able to kneel, bend, stoop, crouch, reach and carry; able to lift and carry up to 25 lbs., including up and down stairs

How to Apply:

Please fill out the form below to submit your cover letter and application.

Timeline:

Review of applications begins on receipt. The deadline to apply is mid-July. If your application is moved forward, the application process may include 1-2 interviews with Denver Film staff members. The starting date will depend on the Denver Film Festival production schedule.

Denver Film is an equal-opportunity employer.  At Denver Film, we are committed to creating a diverse environment and are proud to promote inclusiveness in everything we do.  We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Denver Film is also committed to compliance with the Americans with Disabilities Act (ADA).  While performing the duties of this position, the employee is regularly required to talk, hear, and see.  We will ensure that persons with disabilities are provided reasonable accommodations.