How to Fest

OCTOBER 22 – NOVEMBER 8, 2020_

We’re here to help.

**This year’s Denver Film Festival will be entirely virtual, which means you can now take the best of the fest home with you!**

You will have a few different ways to experience the Festival, so we want to give you an opportunity to get ready for all the new and exciting changes.

Below you will find helpful tips & guidance to ensure you are ready to watch when DFF43 arrives.

Create Your Account

First things first: create your free Virtual Fest Hub account.

How do I watch on my TV?

Once you buy a pass and create your account on the Virtual Fest Hub, it’s time to connect your TV. Here are three easy options.⬇

Learn How To Download the Roku TV App

Get the Denver Film TV App for Roku TV devices that makes streaming movies simple as pie.

Note: You must own the Roku Streaming Stick or a Roku Smart TV to use this app. This is not an app for your smart phone, tablet, or computer.

Learn How To Download the AppleTV App

The Apple TV Denver Film App made allows you to watch festival films with ease.

Note: You must own the Apple TV device to use this app. This is not an app for your smart phone, tablet, or computer.

Use “Cast” or “AirPlay”

Another option for viewing movies on your TV would be casting them from a phone or laptop.

For this option, you can use your smart phone or laptop to “Cast” (Google Chromecast) or “AirPlay” (Apple) films to your TV.

TEST YOUR DEVICE COMPATIBILITY

Visit our Device Compatibility page and follow the steps to unlock our free test video.

You can test your device(s) for compatibility with our platform
Confirm that you are able to make a purchase
Confirm that you are receiving confirmation emails once a purchase has been completed

Not sure if your device is compatible? Please refer to the rest of this FAQ for devices that are Eventive compatible.

_

Tech Questions? We’re here to help.

✋🏽

Technical Support

Visit the Help Page for detailed setup instructions, FAQs, and Tech Support.

💬

Want to speak to someone?

Can’t find an answer in the FAQs? Click the button below to find the Live Chat option.

Other Fest FAQs

⬇

Q: Will there be any in-person events?
A:
No. The 43rd Denver Film Festival will take place entirely on our new virtual platform, powered by Eventive.
Q: Is this different from Virtual Cinema?
A:
No. DFF43 will be hosted on the same platform as Virtual Cinema. If you have already been enjoying Virtual Cinema at home you are almost ready to enjoy the fest. You will use the same login information for DFF43.
Q: What other ways can I watch festival movies?
A:
You can access Festival content through an internet browser on your smart phone, tablet, or computer. You may also connect your laptop to your TV via an HDMI cord. This is a good option if you do not have a Roku or Apple TV device and would still like to watch on your TV. Visit the technical FAQ page to learn how to connect to your TV via an HDMI chord.
Q: Are there other TV apps available?
A:
No. TV Apps are currently only available for those two devices. Make sure you download the correct app for the hardware that you own. The Roku TV App will only work on Roku devices, while the Apple TV App will only work with Apple TV devices.
Q: Can I select the movies I want to watch within the TV app?
A:
No. In order to access DFF content on your TV you will need to browse and unlock each movie on a web browser first. Once you’ve unlocked a movie in the Virtual Fest Hub it will appear in your TV app.
Q: Can I watch festival movies from any location?
A:
No. Most DFF selections are geo-locked to Colorado and can only be streamed within the state. Refer to the “Protected Content” tag in each film page to confirm availability.

Account FAQs

⬇

Q: I have a Denver Film account. Will that work for the new platform?
A:
No. The new Virtual Cinema platform is powered by a service called “Eventive” and will host all of the Denver Film Festival screenings. You will need to create an Eventive account to use the Virtual Fest Hub and watch festival movies. If you are a Denver Film Member you should have received a signup email with your unique account. For Membership questions please contact Suzanne Yuzer, suzanne@denverfilm.org.
Q: I have a Virtual Cinema account. Can I use the same account for the Denver Film Festival?
A:
Yes. All of the content you unlock in both Virtual Cinema and Denver Film Festival will appear in the same account.
Q: I am having trouble with my password. What do I do?
A:
You can reset your Virtual Fest Hub password within the login page. Click “Forgot Password” to reset. Enter your account email address and you will receive an email with instructions to retrieve access to your account. If you are still having issues contact boxoffice@denverfilm.org.

Ticketing FAQs

⬇

Q: Are ticket packs available this year?
A:
No. We have a limited amount of Festival Passes for sale. Visit the Festival Pass page for details.
Q: How do I purchase access to festival movies?
A:
First, you will need to create a new Virtual Fest Hub account on Eventive, or log into your existing account. Once logged in, you will need to “unlock” each movie you want to watch. You can browse festival selections by All Films, Film Type, or Program.
Q: Where can I see all of the movies I have unlocked?
A:
Log into your Virtual Fest Hub account. Click the Menu button at the top-left of the page and select “My Tickets.”
Q: I unlocked a film but don't see it in 'My Tickets'.
A:
It may take a few minutes for an unlocked movie to appear in your account. If you think there’s been an error please contact our Box Office, boxoffice@denverfilm.org.
Q: I unlocked the wrong movie. Can I exchange my ticket for a different movie?
A:
Yes. To transfer or exchange tickets please contact Box Office, boxoffice@denverfilm.org. Ticket transfers are subject to capacity per movie.
Q: I purchased a Fest Pass. How do I use it to unlock festival movies?
A:
Once logged into your Virtual Fest Hub account, you will see an option to use your Fest Pass to unlock a movie at no extra cost. Subject to movie capacity & availability.
Q: Does my Fest Pass guarantee access to all festival movies?
A:
No. Each movie has a limited capacity. Be sure to log into the Virtual Fest Hub and unlock the movies you want to see ahead of time, as they may be sold out once the festival begins.

HOW TO FEST

OCTOBER 22 – NOVEMBER 8, 2020_

We’re here to help.

This year’s Denver Film Festival will be entirely virtual, which means you can now take the best of the fest home with you!

You will have a few different ways to experience the Festival, so we want to give you an opportunity to get ready for all the new and exciting changes.

Below you will find helpful tips & guidance to ensure you are ready to watch when DFF43 arrives.

Create Your Account

First things first: create your free Virtual Fest Hub account.

How do I watch on my TV?

Once you buy a pass and create your account on the Virtual Fest Hub, it’s time to connect your TV. Here are three easy options.⬇

Learn How To Download the Roku TV App

Get the Denver Film TV App for Roku TV devices that makes streaming movies simple as pie.

Learn How To Download the AppleTV App

The Apple TV Denver Film App made allows you to watch festival films with ease.

Use “Cast” or “AirPlay”

TEST YOUR DEVICE COMPATIBILITY

Visit our Device Compatibility page and follow the steps to unlock our free test video.

_

Tech Questions? We’re here to help.

✋🏽

Technical Support

Visit the Help Page for detailed setup instructions, FAQs, and Tech Support.

💬

Want to speak to someone?

Can’t find an answer in the FAQs? Click the button below to find the Live Chat option.

Other Fest FAQs

⬇

No. The 43rd Denver Film Festival will take place entirely on our new virtual platform, powered by Eventive.

No. DFF43 will be hosted on the same platform as Virtual Cinema. If you have already been enjoying Virtual Cinema at home you are almost ready to enjoy the fest. You will use the same login information for DFF43.

No. TV Apps are currently only available for those two devices. Make sure you download the correct app for the hardware that you own. The Roku TV App will only work on Roku devices, while the Apple TV App will only work with Apple TV devices.

No. In order to access DFF content on your TV you will need to browse and unlock each movie on a web browser first. Once you’ve unlocked a movie in the Virtual Fest Hub it will appear in your TV app.

No. Most DFF selections are geo-locked to Colorado and can only be streamed within the state. Refer to the “Protected Content” tag in each film page to confirm availability.

Account FAQs

⬇

Yes. All of the content you unlock in both Virtual Cinema and Denver Film Festival will appear in the same account.

You can reset your Virtual Fest Hub password within the login page. Click “Forgot Password” to reset. Enter your account email address and you will receive an email with instructions to retrieve access to your account. If you are still having issues contact boxoffice@denverfilm.org.

Ticketing FAQs

⬇

No. We have a limited amount of Festival Passes for sale. Visit the Festival Pass page for details.

First, you will need to create a new Virtual Fest Hub account on Eventive, or log into your existing account. Once logged in, you will need to “unlock” each movie you want to watch. You can browse festival selections by All Films, Film Type, or Program.

Log into your Virtual Fest Hub account. Click the Menu button at the top-left of the page and select “My Tickets.”

It may take a few minutes for an unlocked movie to appear in your account. If you think there’s been an error please contact our Box Office, boxoffice@denverfilm.org.

Yes. To transfer or exchange tickets please contact Box Office, boxoffice@denverfilm.org. Ticket transfers are subject to capacity per movie.

Once logged into your Virtual Fest Hub account, you will see an option to use your Fest Pass to unlock a movie at no extra cost. Subject to movie capacity & availability.

No. Each movie has a limited capacity. Be sure to log into the Virtual Fest Hub and unlock the movies you want to see ahead of time, as they may be sold out once the festival begins.

Membership Questions?

Contact Suzanne Yuzer

Partnership & Sponsorship Questions?

Contact Kevin Smith

Ticketing Question?

Contact our Box Office

**This year’s Denver Film Festival will be entirely virtual, which means you can now take the best of the fest home with you!**